1. Payment Processing
Turnandlevel uses Stripe to process payments for purchases made through our website. Stripe acts as our payment processor and is responsible for processing payment information in accordance with its applicable terms and privacy practices.
Customers can complete an eligible purchase through the payment options presented at checkout. A separate Stripe account login is not required where the selected payment method supports payment directly through the checkout process.
Payment authorisation and completion depend on the payment method selected, the relevant financial institution and the applicable payment processing procedures.
2. Billing Descriptor
Payments made to Turnandlevel are intended to appear on the customer’s payment statement under the billing descriptor Turnandlevel.
Customers are encouraged to check their payment statements after making a purchase. If a transaction appears unfamiliar, they may contact us at auditor@turnandlevel.com with their order details so that we can help identify the transaction.
3. Payment Monitoring and Transaction Review
Stripe may conduct periodic risk assessments and monitor payment activity for unusual or potentially unauthorised transactions as part of its payment processing services.
A payment may be subject to review, declined or require additional verification according to the procedures applied by Stripe or the relevant payment provider. Where further information is required from the customer, the available instructions will be presented during the payment process or communicated through the relevant channel.
Turnandlevel reviews payment-related enquiries and order information as appropriate to help address payment issues and identify transactions associated with our business.
4. Accepted Payment Methods
The payment methods available on the Turnandlevel website may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other electronic wallets displayed at checkout
Available options may vary according to the device, browser, payment method eligibility and checkout configuration. Customers should select from the payment methods displayed when placing an order.
5. Customer Data and Privacy
Turnandlevel handles customer information in accordance with applicable Mexican data protection requirements and relevant European data protection laws, including the General Data Protection Regulation where applicable.
Information needed to process a transaction may include the customer’s name, billing details, contact information, order details and payment-related information. Payment processing information is handled through the applicable payment processing arrangements.
Turnandlevel uses customer information for purposes such as processing purchases, managing transaction records, responding to payment enquiries, addressing suspected unauthorised activity and meeting applicable legal obligations.
Further information about the categories of personal data collected, the purposes of processing, data retention, recipients and applicable privacy rights is provided in our Privacy Policy.
6. Cookies and Consent
Turnandlevel displays a cookie banner to inform visitors about the use of cookies and similar technologies on the website.
Non-essential cookies are used only after the visitor selects “Accept” on the cookie banner. Essential cookies required for core website functions may be used where permitted by applicable law.
Where required, visitors may review or change their cookie preferences through the available cookie settings. Further details about cookie categories, purposes and retention periods are set out in our Cookie Policy.
7. Payment Information Handling
Customers should enter payment details only through the payment fields presented during checkout and should review their order details before submitting a payment.
Turnandlevel limits access to customer information to purposes connected with order administration, payment-related enquiries and applicable legal obligations. Payment information is handled in accordance with the relevant payment processing arrangements and applicable data protection requirements.
Customers should contact us promptly if they notice an unfamiliar transaction that may relate to an order placed through our website.
8. Contact Us
For questions concerning a payment, billing descriptor, transaction status or the handling of payment-related information, please contact:
Email: auditor@turnandlevel.com
Website: https://www.turnandlevel.com
We aim to respond to payment-related enquiries within 24–48 hours.
Please include your order number and a description of the enquiry. For your privacy, do not send full card numbers, card security codes or account passwords by email.
9. Applicable Law
This policy is intended to operate alongside applicable Mexican data protection and commercial laws and the mandatory data protection and consumer protection requirements applicable to customers in the European countries served by Turnandlevel.
Nothing in this policy excludes or restricts a right that cannot lawfully be excluded or restricted under applicable law.