1. Introduction
Turnandlevel uses cookies and similar technologies on www.turnandlevel.com to support website functions, remember visitor preferences and understand how visitors interact with our website.
This Cookie Policy explains what cookies are, why they may be used, how long they may remain on a visitor’s device and how visitors can manage their preferences.
The business operating under the Turnandlevel brand is responsible for the use of cookies on this website, subject to the roles of any relevant third-party service providers. Information about the registered legal entity and its contact details should be provided in the website’s Privacy Policy.
2. What Are Cookies?
Cookies are small text files stored on a visitor’s device when a website is accessed. Similar technologies may store or access information on a device for purposes such as remembering preferences, supporting website functions or measuring website use.
Cookies may be classified as session cookies or persistent cookies:
- Session cookies generally remain on the device while the browser session is active and are removed when the session ends.
- Persistent cookies remain on the device for a specified period or until they are deleted by the visitor.
The duration of a cookie depends on its purpose and configuration.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies support functions required for the website or a service expressly requested by the visitor. They may be used for purposes such as maintaining a shopping basket, managing checkout steps, remembering essential consent choices or supporting session continuity.
Where permitted by applicable law, strictly necessary cookies may be used without consent. They are not used for unrelated advertising purposes.
3.2 Preference Cookies
Preference cookies remember choices such as language, region or other website settings so that visitors do not need to enter the same preferences repeatedly.
These cookies are used only after consent where required by applicable law.
3.3 Analytics Cookies
Analytics cookies help us understand general website usage, including visited pages, browsing patterns and interactions with website content. The information may be used to review website performance and improve the visitor experience.
Analytics cookies that are not strictly necessary are used only after the visitor selects “Accept” on our cookie banner.
3.4 Payment-Related Cookies
Turnandlevel uses Stripe to process payments. When payment-related components or checkout services are accessed, Stripe may process information or use cookies and similar technologies for purposes connected with payment processing, fraud monitoring, session management and related service functions.
Stripe operates as our payment processor, not as a business partner. The use and retention of Stripe-related cookies depend on the service involved, its configuration and the applicable Stripe terms and privacy information.
Where consent is required for a non-essential cookie or similar technology, it will not be used before the visitor gives the required consent. Cookies that qualify for a legal exemption may be used only within the scope of that exemption.
4. Cookie Consent and Visitor Choices
When visitors first access our website, a cookie banner allows them to make a choice about non-essential cookies.
Non-essential cookies are used only after the visitor selects “Accept” on the cookie banner. Visitors are free to decline non-essential cookies without being required to accept them to browse the website’s ordinary content.
Where available, visitors may use the cookie settings to review or change their choices. Withdrawing consent does not affect processing that took place lawfully before withdrawal, but it will affect future use of the relevant cookies.
Essential cookies may continue to operate where their use is permitted without consent under applicable law.
5. Cookie Retention Periods
Cookies are retained only for the period appropriate to their stated purpose. The following periods describe the retention approach used by Turnandlevel:
| Cookie category | Typical retention period |
|---|---|
| Session and essential browsing cookies | Until the browser session ends, unless a longer period is required for a specific essential function |
| Cookie preference and consent records | Up to 6 months before the visitor is asked to review their choice again, unless a different period is required by law or justified by the consent mechanism |
| Preference cookies | Up to 6 months, where applicable |
| Analytics cookies | Up to 13 months, where applicable and after consent |
| Payment-related cookies | For the period required by the relevant payment function and the applicable service configuration |
These periods apply to cookies under the relevant website or service configuration. Some technologies may store information for a different period, and the period may vary according to the purpose, service and settings involved.
Where required, we will obtain consent again when it expires or when material changes require renewed consent. Visitors may also delete cookies through their browser settings.
6. Third-Party Cookies and Stripe
Some cookies or similar technologies may be provided or processed by third parties whose services are used on our website.
Stripe is used by Turnandlevel to process payments. Depending on the payment flow and services loaded, Stripe may use or process cookies and similar technologies associated with payment sessions, transaction processing and the review of unusual payment activity.
Stripe-related cookies are subject to the relevant service configuration and Stripe’s applicable privacy and cookie information. Turnandlevel does not determine the retention period of every cookie operated by an external service.
Where a third-party cookie requires consent under applicable law, it will be used only after the visitor has provided the required consent. Where a cookie qualifies for an exemption, its use will remain limited to the permitted purpose.
Visitors can find further information about Stripe’s handling of information in Stripe’s privacy information, available through Stripe’s official website.
7. Managing Cookies Through Your Browser
Visitors may also manage or delete cookies through their browser settings. Depending on the browser, available controls may allow visitors to view stored cookies, delete existing cookies or restrict future cookie storage.
Disabling certain cookies may affect website functions, including shopping basket or checkout features. Browser controls do not replace the consent choices offered through our cookie banner where applicable law requires consent.
8. Personal Data and Applicable Privacy Rules
Information collected through cookies may constitute personal data where it relates to an identified or identifiable person. Where applicable, Turnandlevel processes such information in accordance with the Mexican data protection rules and relevant European data protection and electronic privacy requirements, including the General Data Protection Regulation and applicable national rules implementing electronic privacy requirements.
Visitors may have rights concerning their personal data, depending on the applicable law. Further information about data collection, purposes, retention, recipients and privacy rights is available in our Privacy Policy.
9. Changes to This Cookie Policy
Turnandlevel may update this Cookie Policy when website functions, cookie use or applicable legal requirements change.
The current version will be published on www.turnandlevel.com. Where a change requires renewed consent, the cookie banner or consent settings will be updated as appropriate.
10. Contact Us
For questions about this Cookie Policy or the use of cookies on our website, please contact:
Email: auditor@turnandlevel.com
We aim to respond to enquiries within 24–48 hours.
11. Applicable Law
This Cookie Policy is intended to operate alongside applicable Mexican data protection law and the mandatory data protection and electronic privacy requirements applicable in the European countries served by Turnandlevel.
Nothing in this policy removes any right or protection that cannot lawfully be excluded or restricted under applicable law.